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Policies

Enhancing Customer Experience and Satisfaction: Our Shipping, Returns, and Refund Policies at wecoffee.

At wecoffee, we prioritize our customers' happiness and strive to provide an exceptional experience from start to finish. To further improve your satisfaction, we have developed comprehensive shipping, returns, and refund policies that are designed with your convenience in mind. Our commitment is to ensure that every aspect of your journey with us is smooth, transparent, and hassle-free. Whether you are eagerly awaiting your coffee delivery or need assistance with returns and refunds, we have tailored our policies to exceed your expectations. With wecoffee, you can trust that we go the extra mile to enhance your overall experience, allowing you to enjoy our carefully curated coffee selections with utmost peace of mind.

Shipping Policy

At wecoffee, we strive to provide a convenient and seamless shopping experience for our valued customers. Our shipping policy is designed to ensure that your orders are delivered promptly and securely. Please review the following details regarding our shipping options:

  1. Free Shipping within Ontario, Canada: We offer free shipping on all orders within Ontario, Canada that exceed $100 CAD (excluding taxes and discounts). This free shipping option will be automatically available during the checkout process if your order meets the criteria. Please note that this offer is limited to Ontario only.

  2. Calculated Shipping Rates: For orders outside Ontario, Canada or for orders within Ontario that do not meet the minimum threshold of $100 CAD, shipping costs will be calculated based on the weight of the items in your cart. The shipping cost will be displayed during the checkout process before you finalize your purchase.

  3. Shipping Methods and Carriers: We work with trusted shipping carriers to ensure reliable and timely delivery of your orders. The available shipping methods will be displayed during the checkout process, and you can choose the one that suits your needs. The estimated delivery timeframes will also be provided based on the selected shipping method.

  4. Order Processing Time: Once your order is placed, we strive to process it as quickly as possible. Most orders are processed within 1-2 business days. However, please note that during peak periods or promotional events, order processing times may be slightly longer. You will receive a confirmation email with tracking information once your order has been shipped.

  5. International Shipping: At the moment, we only offer shipping within Canada. We do not provide international shipping options. We apologize for any inconvenience this may cause and appreciate your understanding.

  6. Order Tracking: To track the status of your order, you can use the tracking information provided in the confirmation email. Alternatively, you can log in to your wecoffee account and view the order details for the most up-to-date tracking information.

  7. Address Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. wecoffee will not be responsible for any delays or additional charges resulting from incorrect or incomplete addresses provided by the customer.

For any questions, or concerns regarding our shipping policy, please contact our customer support team:

 We're here to help!

 

Note: This shipping policy is subject to change without prior notice. Please refer to the latest version of our policy on our website or contact us for the most up-to-date information.

Last Updated: June 26, 2023

Returns & Refunds Policy

Thank you for choosing our coffee products. We strive to provide you with the highest quality products and excellent customer service. However, we understand that sometimes situations may arise where a return or refund is necessary. Please read our Return and Refund Policy carefully to understand the guidelines and procedures for returning unopened products.

  1. Eligibility for Returns and Refunds:

    • Only unopened products are eligible for returns and refunds.

    • To qualify for a return and refund, you must provide proof of purchase, such as a receipt or order confirmation.

  2. Timeframe for Returns:

    • For purchases made within Ontario, Canada: You have up to 14 days from the date of purchase to initiate a return.

    • For purchases made outside of Ontario, Canada: You have up to 28 days from the date of purchase to initiate a return.

  3. Return Procedure:

    • Contact our customer support team through the provided channels (phone, email, or online form) to initiate the return process.

    • Provide the necessary details, including your name, order number, purchase date, and reason for the return.

    • Our customer support team will guide you through the return process and provide you with the necessary instructions.

  4. Return Shipping:

    • If the return is due to a product defect or an error on our part, we will provide a prepaid shipping label for the return.

    • If the return is due to a change of mind or any other reason not attributable to us, you will be responsible for the return shipping costs.

  5. Refund Process:

    • Once we receive the returned unopened coffee package, our team will inspect the product to ensure it meets the return criteria.

    • If the returned product is in its original unopened condition, we will initiate the refund process.

    • Refunds will be processed using the original payment method within a reasonable timeframe.

  6. Non-Refundable Items:

    • We cannot accept returns or provide refunds for opened products.

    • Shipping and handling charges are non-refundable unless the return is due to a product defect or an error on our part.

  7. Exchanges:

    • We do not offer direct exchanges for coffee purchases. If you wish to exchange a product, please initiate a return as per the instructions above and place a new order for the desired item.

  8. Contact Information:

    • For any questions, or concerns or to initiate a return, please contact our customer support team:

Please note that this Return and Refund Policy applies only to unopened products. For any issues related to opened or consumed coffee products, quality concerns, or other inquiries, please reach out to our customer support team for assistance.

We reserve the right to amend or modify this policy at any time without prior notice. Please refer to the latest version of our Return and Refund Policy available on our website for the most up-to-date information.

Last updated: June 26, 2023

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